SerialGo's Terms & Conditions

1 General Introduction & Applicability

SerialGo (bundles.serialgo.win) is an online gaming and entertainment platform built primarily for users in Bangladesh. These Terms and Conditions ("Terms") constitute a binding agreement between you and SerialGo.

By creating an account, logging in, or using any service on SerialGo, you are deemed to have read, understood, and fully agreed to these Terms. If you do not agree with any part of these Terms, please refrain from using the platform.

SerialGo reserves the right to modify or update these Terms at any time. Continued use of the platform after any changes constitutes your acceptance of the updated Terms.

• These Terms are prepared in English and governed by the laws of Bangladesh.
• Separate terms may apply to any SerialGo promotion, bonus, or special offer.
• These Terms may be updated from time to time — the latest version will always be available on this page.

2 Account Registration & Personal Information

A registered account is required to play games and make financial transactions on SerialGo. You must provide accurate and complete information when creating your account.

Information required at registration:

• Full name (as per national ID)
• Active mobile number (linked to bKash/Nagad/Rocket)
• Date of birth (for age verification)
• Email address (optional but recommended)

Important Policies:

• Each individual may open one account only. Duplicate accounts are strictly prohibited.
• Your account login credentials must not be shared with anyone.
• Accounts created with false information will be terminated and the balance may be forfeited.
• If unusual activity is detected on an account, SerialGo may temporarily suspend it pending investigation.

3 Age Verification & Eligibility

SerialGo strictly enforces an 18+ age policy. Under Bangladeshi law, minors are strictly prohibited from participating on online gaming platforms.

At the time of registration, you must confirm that you are at least 18 years of age. SerialGo may request a national ID or other government-issued document for age verification at any time.

• Failure to submit required documents may result in temporary suspension of your account and withdrawal access.
• Registering with a false age will result in forfeiture of all winnings.
• If you become aware that a minor is using the platform, please notify our support team immediately.

4 Deposit & Payment Policy

Depositing on SerialGo is easy and secure. We support Bangladesh's most popular mobile banking services so you can add funds anytime, from anywhere.

Accepted payment methods:

• BKash (Personal & Merchant)
• Nagad (Personal & Merchant)
• Rocket (Personal)

Important deposit terms:

• The minimum deposit amount is BDT 200.
• Deposits must be made from your own mobile banking account only.
• Deposits made from another person's number are not accepted and will not be refunded.
• Deposits are typically credited to your account within 5–15 minutes.
• If a deposit does not arrive, please contact support with a screenshot of your payment.
• SerialGo charges no hidden fees — every amount you deposit goes directly into your account.

5 Withdrawal Policy & Process

Withdrawing your winnings from SerialGo is simple and fast. We make sure your hard-earned winnings reach you as quickly as possible.

• The minimum withdrawal amount is BDT 500.
• Withdrawals will only be processed to your registered mobile number.
• Withdrawals are typically processed within 15 minutes to a maximum of 2 hours.
• Large withdrawals may be delayed if KYC verification is not completed.
• Withdrawals may be temporarily held if suspicious activity is detected or bonus conditions have not been met.
• The maximum daily withdrawal limit may vary depending on the account.

Reasons for withdrawal cancellation:

• If account verification is incomplete
• If bonus wagering requirements are not met
• If activity across multiple accounts is suspected
• If evidence of fraudulent activity is found

6 Bonuses, Promotions & Offers

SerialGo offers attractive bonuses and promotional offers from time to time. Each bonus comes with its own terms and conditions that must be followed.

General bonus terms:

• The welcome bonus is available to each user once only.
• A specified wagering requirement must be met before bonus funds can be withdrawn.
• The wagering requirement timeframe is generally 7 to 30 days.
• Stacking multiple bonuses simultaneously may not be permitted.
• Winnings from bonus funds cannot be withdrawn directly — wagering requirements must be completed first.
• SerialGo reserves the right to modify or cancel any promotion at any time.

7 Gaming Rules & Fairness

All game outcomes on SerialGo are determined by RNG (Random Number Generator) technology. Our game providers are internationally licensed and regularly audited.

• SerialGo does not interfere with game outcomes in any way.
• RTP (Return to Player) data for all games is available on the provider's website.
• If a game is cancelled due to a technical error, all wagers will be refunded.
• If your internet connection is lost, game results are saved on the server.
• In Live Casino games, the dealer's decision is final.

8 Prohibited Activities

The following activities are strictly prohibited on SerialGo. Violating these rules will result in permanent account closure and may lead to full balance forfeiture.

• Creating or operating multiple accounts
• Money laundering or suspicious financial activity
• Attempting to abuse or manipulate the bonus system
• Using hacking, viruses, or other technical exploits
• Defrauding or threatening other users
• Using software bots or automated systems
• Operating an account using false identity or information

9 Account Closure & Suspension

Both SerialGo and users may close an account at any time. However, in certain circumstances SerialGo may suspend or close an account without prior notice.

Closed by user:

• You can request account closure at any time by contacting support.
• Please withdraw any remaining balance before closing your account.
• Submitting a self-exclusion request will lock your account for the specified period.

Closed by SerialGo:

• If evidence of a terms violation is found
• If fraudulent activity is detected
• Accounts inactive for an extended period (over 12 months)
• By order of a court or law enforcement authority

10 Limitation of Liability

SerialGo is an entertainment platform. We are not liable for the following:

• If a game is interrupted due to loss of internet connection
• For transaction delays caused by third-party payment provider issues
• If account credentials are compromised due to the user's own negligence
• For losses caused by issues with the user's device or software
• For personal financial losses incurred due to gaming

SerialGo is committed to maintaining a fair gaming environment. However, our maximum liability in the event of a technical error will be limited.

11 Privacy & Data Protection

SerialGo treats the protection of your personal data as a top priority. We never sell or share your information with third parties.

• Your information is used solely for the purpose of providing and verifying services.
• Payment information is secured with SSL encryption.
• Information may be disclosed to authorities when required by law.
• To learn more, visit our Privacy Policy Read.

12 Changes to Terms & Contact

SerialGo may update these Terms and Conditions at any time. For significant changes, we will make reasonable efforts to notify users.

• Continued use of the platform after any changes will be considered acceptance of the updated terms.
• For any questions or complaints regarding the terms, please contact our support team.
• Disputes will first be resolved through discussion.