SerialGo's Privacy Policy

1 Introduction & scope

SerialGo (serialgo.win) is one of Bangladesh's most trusted online gaming platforms. We believe transparency and credibility are the foundation of a healthy platform — which is why our privacy policy is written in plain language, without complex legal jargon.

This privacy policy ("Policy") applies to all SerialGo services — including the website, mobile version, and any related services. By creating an account or using the site, you are considered to have automatically accepted this policy.

SerialGo's privacy policy is built in accordance with Bangladesh's data protection laws and international best practices. We guarantee that your personal information will never be sold or rented to third parties.

• This policy applies to all users of SerialGo.
• Any changes to this policy will be updated on this page, and users will be notified of significant changes.
• For any questions, please reach out to our support team.

2 What Information We Collect

SerialGo collects only the information necessary to provide its services. We do not collect excessive or unnecessary data.

Information provided directly by you:

• Full Name (as per national ID)
• Mobile number (linked to bKash / Nagad / Rocket)
• Date of Birth (for age verification)
• Email Address (Optional)
• Identity Verification Documents (if required)

Automatically collected information:

• IP Address & Device Type
• Browser and operating system information
• Site visit timestamps and activity logs
• Gameplay History & Transaction Records
• Cookies & Local Storage Data

3 How We Use Your Information

SerialGo uses your information only for specific, defined purposes. We never use your data for anything else without your permission.

• Account Management: To create, verify, and secure your account.
• Payment Processing: To process deposits and withdrawals securely.
• Service improvement: Usage analytics to improve your gaming experience.
• Customer Support: To help our support team resolve your issues quickly.
• Fraud Prevention: Detecting unusual activity to keep your account secure.
• Promotional communications: Offers and bonus information are sent only with your consent.
• Legal Obligations: To comply with lawful orders from courts or regulatory authorities.

4 Data Retention & Period

SerialGo stores your information on secure servers. We retain data only for as long as necessary — no longer.

• Data for active accounts is retained for as long as the account remains open.
• Upon account closure, data may be retained for up to 5 years as required by legal obligations.
• Transaction records are retained for a defined period in accordance with financial regulatory requirements.
• Data is securely deleted upon expiry of the retention period.

5 Sharing Data with Third Parties

SerialGo never sells your information. In limited cases, it may be shared with trusted partners.

When data may be shared:

• Payment Provider: bKash, Nagad, Rocket — used solely to process transactions.
• Game Provider: Minimal gameplay data only — not your full identity.
• Law Enforcement: Upon a valid court order or government directive.
• Anti-Fraud System: Partnered with specialist agencies to prevent fraud.

All third parties are contractually bound to uphold SerialGo's privacy standards. We ensure that partners cannot use your data for their own purposes.

6 Cookies & Tracking Technologies

SerialGo uses cookies and similar technologies to enhance your experience and keep the site functioning properly.

Cookie Type:

• Essential Cookies: Required for login sessions and security — these cannot be disabled.
• Functional Cookies: To remember your preferences (language, theme, etc.).
• Analytics cookies: Used to understand site usage statistics — fully anonymous.

You can manage cookies at any time through your browser settings. Note that disabling essential cookies may affect some site features.

7 Your Data Rights

SerialGo supports your full control over your own data. You can exercise the following rights at any time.

• Right to Access: You can request to see what information we have on file about you.
• Right to rectification: You may request corrections to any inaccurate or outdated information.
• Right to erasure: You can request deletion of your data unless we are required to retain it by law.
• Right to Data Portability: You can obtain your data in a standard, portable format.
• Right to Restrict Processing: Request to restrict data use for specific purposes.
• Right to Object: You can opt out of marketing communications at any time.

To exercise any of these rights, contact our support team. Requests are typically processed within 7 business days.

8 Child protection policy

SerialGo strictly does not serve anyone under 18. We enforce a complete prohibition on collecting data from minors.

• Date of birth is verified at the time of registration.
• A government-issued ID may be requested if there is any doubt.
• If a minor is detected, the account is immediately closed and all data is deleted.
• Parents can contact us directly if they have any concerns.

9 Security Measures

SerialGo protects your information using industry-leading security technology. Our security systems are continuously updated and tested.

• 256-bit SSL Encryption: All communications on the site are encrypted.
• Two-Factor Authentication (2FA): An extra layer of protection at login.
• Firewall protection: Prevents unauthorized access.
• Regular Security Audits: Tested by third-party experts.
• Real-time monitoring: Unusual activity monitored 24/7.
• Data Backup: Regular backups ensure zero risk of data loss.

That said, no system is 100% secure. Please keep your password strong and never share it with anyone.

10 Policy Updates

SerialGo may update this privacy policy as needed. Any changes will be reflected with a new date on this page.

• Users will be notified of significant changes via SMS or in-app notification.
• Continued use of the site after changes have been made will be considered acceptance of the updated policy.
• If you object to the changes, you may request to close your account.

11 Contact & complaints

For any privacy-related questions, concerns, or complaints, please get in touch with us. Our dedicated privacy team will handle your matter with the utmost care.

• Support ticket: via the platform's live chat.
• Email: [email protected]
• Response time: typically within 24–48 hours.